Responsible Gaming at rv999 —
Know Your Limits, Play Within Them

rv999 operates a strict 18+ only policy. Gambling is an adult activity, and we take our responsibility to prevent underage access seriously. No person under the age of 18 may create an account, deposit funds, place bets, or access any real-money feature on the rv999 platform.

During the registration process, all applicants are required to confirm that they are aged 18 or above. rv999 further enforces this through mandatory Know Your Customer (KYC) verification, which requires submission of a valid government-issued identity document — such as a Bangladesh National ID card or passport — before any withdrawal can be processed. Where we have reasonable grounds to suspect that an account holder may be under 18, the account will be suspended and any winnings forfeited pending verification.

rv999 does not direct any marketing communications — including promotional SMS, email campaigns, or social media posts — toward individuals who are under 18 or who have not consented to receive marketing messages. Our commitment to protecting young people extends beyond the platform itself to all of our communications.

Problem gambling can develop gradually, and many people do not recognise the warning signs until the behaviour has already started to cause real harm. rv999 encourages all players to be honest with themselves about how gambling fits into their lives.

The following checklist highlights common indicators that gambling may be becoming problematic. If several of these statements feel familiar, we strongly encourage you to use the tools outlined later on this page or contact our support team.

It is also worth remembering that gambling outcomes are determined by random number generators and probability — there is no system, strategy, or "hot streak" that guarantees a win. Chasing losses is one of the most common and damaging patterns in problem gambling, and rv999 actively discourages it through the tools described in this page.

One of the most effective ways to stay in control of your gambling spend is to set a hard limit on how much money you allow yourself to deposit. rv999 provides flexible, player-controlled deposit limits that can be configured directly from your account settings.

Reducing a limit takes effect immediately — there is no waiting period. You can lower your daily limit from ৳5,000 to ৳2,000 and the new cap will be active from the moment you confirm it.

Increasing a limit is subject to a mandatory 24-hour cooling-off period. This delay is intentional — it gives you time to reconsider whether a higher limit is genuinely in your best interests, rather than a reaction to a loss or an impulsive decision made in the moment.

Sometimes you just need a short break — a few days away from the platform to reset, reflect, and return refreshed. rv999's time-out feature is designed for exactly that purpose: a brief, structured pause that does not require the full commitment of a self-exclusion period.

During a time-out, your rv999 account is temporarily deactivated. You cannot log in, deposit, place bets, or access any real-money games. Any pending withdrawals will continue to be processed as normal. Your account data and balance are preserved, and the account will automatically reactivate at the end of your chosen period.

Available time-out durations on rv999 are:

• 24 hours — a single-day break, effective immediately upon request
• 48 hours — a two-day pause, suitable for a weekend away from gambling
• 7 days — a full week's break, recommended if you notice you are playing more frequently than usual

A time-out cannot be cancelled early. Once you activate a 7-day time-out, your account remains locked for the full seven days regardless of any request to reopen it. This is a deliberate safeguard — the value of a time-out comes precisely from the fact that it cannot be reversed on impulse.

Self-exclusion is the strongest individual tool available on rv999. It is designed for players who feel that their gambling has become — or is in danger of becoming — harmful, and who want a firm, enforced period away from the platform.

When you self-exclude from rv999, your account is permanently closed for the duration of your chosen period. Unlike a time-out, self-exclusion cannot be reversed early under any circumstances. rv999 also takes steps to suppress your details from any marketing lists so that you do not receive promotional communications during your exclusion.

Available self-exclusion periods are:

• 30 days — a short-term exclusion for players who feel they need a firm month-long reset
• 90 days — a three-month exclusion for players experiencing noticeable difficulty controlling their gambling
• 6 months — a half-year exclusion for players who want a significant structured break
• 1 year — a twelve-month exclusion for players with more serious concerns
• Permanent / indefinite — for players who wish to stop gambling on rv999 entirely, with no option to return

To request self-exclusion, log in to your rv999 account and go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected]. Self-exclusion requests submitted by email will be acted upon within one business hour during Bangladesh Standard Time (BST, UTC+6) operating hours, and as a priority at all other times.

rv999 takes self-exclusion requests with the utmost seriousness. Any attempt to circumvent a self-exclusion — including creating a new account under a different name or phone number — is a breach of our Terms and Conditions and will result in permanent account closure with forfeiture of any associated balance.

rv999 recognises that certain players may be more vulnerable to gambling-related harm than others. These include individuals experiencing financial hardship, mental health challenges, bereavement, or significant life stress. Our customer support and responsible gaming teams are trained to identify behavioural indicators of vulnerability and to respond with care and discretion.

Internally, rv999 monitors account activity for patterns associated with problem gambling, including but not limited to:

• A sudden and significant increase in deposit frequency or amount
• Repeated deposits immediately following withdrawals (recycling behaviour)
• Extended single-session play durations, particularly during late-night or early-morning hours (BST)
• Repeated failed deposit attempts after reaching a limit
• Multiple requests to increase deposit limits within a short time frame
• Communications to the support team expressing distress, frustration, or financial strain

When these patterns are detected, a member of our responsible gaming team may reach out proactively to check in with the player, provide information about available tools, or in serious cases, impose a temporary cooling-off period on the account as a precautionary measure. We will always communicate transparently if such a measure has been applied.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help. Asking for support is a sign of strength, not weakness — and the sooner you do, the easier it is to regain control.

Beyond rv999's internal support, we encourage players to seek assistance from professional organisations that specialise in gambling harm. While rv999 does not endorse or manage any third-party services, we acknowledge that professional counselling and peer support groups can make a profound difference for people struggling with problem gambling.

Talking to someone you trust — a close friend, a family member, or a religious leader in your community — can also be a powerful first step. Many people find that simply naming the problem out loud helps break the cycle of secretive behaviour that often accompanies problem gambling.

Remember: gambling losses are not a financial emergency that can be resolved by gambling more. If you are in genuine financial difficulty as a result of gambling, prioritise speaking with a financial counsellor or community welfare organisation before returning to any gaming platform, including rv999.

Responsible gaming is not a box-ticking exercise at rv999 — it is a core part of how we run this platform. We believe that a sustainable, trustworthy gambling service in Bangladesh must put player welfare at the centre of every decision, from how we design our deposit flows to how we train our support staff.

Our commitments to responsible gaming can be summarised as follows:

• We will never encourage a player to gamble beyond their stated limits or to reverse a self-exclusion decision.
• We will never target players with promotional offers immediately after they have made a large loss or returned from a self-exclusion period.
• We will always act promptly on self-exclusion requests — within one business hour during BST operating hours, and as a priority outside those hours.
• We will train all customer-facing staff to recognise the signs of problem gambling and to respond with empathy and professionalism.
• We will continue to invest in and improve the responsible gaming tools available to players on the rv999 platform.
• We will maintain transparent records of our responsible gaming activity and review our policies at least annually to ensure they remain fit for purpose.

rv999 is committed to being a platform that Bangladeshi players can trust — not just to deliver a great gaming experience, but to genuinely care about the wellbeing of every person who plays with us. If you ever feel that we have fallen short of this commitment, please let us know at [email protected]. Your feedback directly shapes how we improve.

This Responsible Gaming Policy forms part of the broader legal framework governing your use of rv999, alongside our Terms & Conditions and Privacy Policy. It is reviewed and updated at least annually. The current version was last updated on 1 January 2026.